Your Privacy Matters to Us
At CherishSong, we understand that the stories you share with us are deeply personal. We're committed to protecting your privacy and handling your information with the utmost care and respect.
1. Information We Collect
When you use CherishSong to create a personalized song, we collect the following types of information:
Information You Provide
- Contact Information: Your email address for order communications and delivery
- Story Content: The personal stories, memories, and details you share through our questionnaire
- Song Preferences: Your choices for occasion, themes, musical style, voice type, and tempo
- Recipient Information: The name of the person the song is for (if creating as a gift)
- Payment Information: Processed securely through Stripe; we do not store your full payment details
Information Collected Automatically
- Device Information: Browser type, operating system, and device type
- Usage Data: Pages visited, time spent on site, and interaction patterns
- Cookies: To maintain your session and improve your experience
2. How We Use Your Information
We use the information we collect to:
- Create your personalized song based on the story and preferences you provide
- Process your order and payment
- Communicate with you about your order status and delivery
- Provide customer support and respond to your inquiries
- Improve our services and user experience
- Send you marketing communications (only with your consent)
3. How We Share Your Information
We respect your privacy and limit how we share your information:
- Song Production Team: Our musicians and writers access your story to create your song
- Service Providers: We use trusted third parties for payment processing (Stripe), email delivery (Resend), and file storage (Cloudflare)
- Legal Requirements: We may disclose information if required by law or to protect our rights
We never sell your personal information to third parties.
4. Your Song's Share Page
When your song is delivered, we create a shareable page where the recipient can listen to their song. By default, these pages are:
- Accessible via a unique link that you control
- Indexed by search engines for easier sharing
- Displaying the song title, recipient name, and your story (as submitted)
If you prefer your song page to remain private, please contact us at privacy@cherishsong.com and we'll ensure it's not indexed by search engines.
5. Data Security
We implement appropriate security measures to protect your information:
- All data is transmitted using SSL/TLS encryption
- Payment processing is handled by Stripe, a PCI-DSS compliant provider
- Access to personal information is restricted to authorized personnel only
- Regular security assessments and updates to our systems
6. Data Retention
We retain your information for the following periods:
- Order Data: Retained for 3 years for customer support and legal compliance
- Song Files: Stored indefinitely so you can always access your song
- Email Communications: Retained for 2 years
- Analytics Data: Aggregated and anonymized after 13 months
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at privacy@cherishsong.com.
8. Cookies
We use cookies and similar technologies to:
- Keep you logged in and maintain your session
- Remember your questionnaire progress
- Understand how you use our site
- Improve our services based on usage patterns
You can control cookies through your browser settings, though this may affect some features of our service.
9. Children's Privacy
CherishSong is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.